Prior to Photo week
FAQ’s
Can’t find the answer to your question? Drop me an email
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Yes! Our scheduled is developed based on registrations and expected numbers to photograph each day. Without registration, we will not photograph your child. If you are unsure if you want photo’s, it is best to register as there is no obligation to purchase.
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Yes, we understand that finances are not always playing in our favour, therefore, you are welcome to prepay if you are flush, or if you wish to spread the package costs using afterpay. Look for the price list in the centre and scan the QR code to select your package and make payment via credit card, or using afterpay. The prepayment link is here.
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There will be a Priority schedule of photography posted in the centre for your reference, this will indicate which days your child(ren) will be photographed.
This is a guide only!
If your child attends multiple days, expect them to be photographed multiple days with their first 2 days of the week being their priority days.
If your child attends only 1 or 2 days, they will be prioritised on the first day of attendance.
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Honestly? Nothing! But we do ask that you don’t coach them ahead of time, don’t ask them to smile for the camera, or have practice runs, this just sets expectations for your children to perform which isn’t authentic.
Our photography style is natural, capturing unprompted joy, if we catch your child smiling and looking at the camera naturally, it’s because they’ve been given a reason to smile, not because they have been asked to!
Too much expectation placed on a child beforehand can just increase anxiety levels and given our little ones haven’t been socialised as much in recent years, there’s no need to make a big deal out of it.
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Photographs are shared with you via a private & secure online gallery, you will be required to log in using your email and a password that will be shared in the welcome email.
You will be able to scroll through the gallery of your child’s images as well as select the various printing & or Download packages that you can select from and purchase directly from your gallery.
Note: If you enter the wrong password, you will be locked out for a period of time.
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We pride ourselves in the quality of photography we offer our centres. Care and attention is taken to every child and every photo, therefore processing times may take up to 4 weeks post photo week. As soon as the photo’s are ready for viewing, they will be sent!
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Your centre will notify parents when galleries are released.
Please check your JUNK or SPAM, especially if you have hotmail, yahoo or gmail accounts.
If you don’t have anything in your junk folders, email me directly and we will issue your gallery link via other methods.
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Credit/ Debit Card - My online gallery platform uses PayPal to process card payments. You do not need to have a PayPal account to use the PayPal payment portal.
Paypal - Use your PayPal balance to pay by logging into PayPal at checkout.
Afterpay - Can be used as a PREPAY payment method before you receive access to your gallery.
You may also use afterpay once you have seen your photo’s through your gallery, however, afterpay is not linked to the gallery so there is a manual process to complete this. Prepay Here
Cash - Do not hand cash to Centre staff. During photo week, find the photographer and prepay with the exact amount for the package you would like, this needs to be handed directly to the photographer. Cash should be sealed in an envelope with your Childs full name and room name clearly written on the envelope, also note the name of the package you would like. Provide your name and contact number.
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We have tailored a range of packages based on my most popular print sizes available.
However, If you would like a specific size print that is not listed, please do reach out as we can print to any print size upon request.
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Yes, parents are in the business of forgetting! We get it! So, without trying to be annoying, we will send you timely reminders of your impending order deadline, this is set to 14 days from the date your gallery is released.
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OK, Ok, so you’ve ignored the reminders?
We get it.
Lucky we’re forgiving folks, however, our galleries are archived automatically upon gallery expiry, so, if you would like to order after the deadline, an administrative fee of $15 applies to retrieve and reopen your gallery. The prepayment link for the admin fee is here.
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If you wish for your child to be changed for photographs, please coordinate this with a centre staff member. Note however, it is not always practical for clothing to be changed to coincide with your child being photographed, as this may interrupt the activity that we are attempting to photograph(naturally). It is reasonable to expect to see your child in a mixture of settings and this may also include their usual clothes as well as their ‘special outfit’.
We do ask however, that during photo week, that you consider neutral tones, colours that compliment your child’s complexion will ultimately enhance the photographs produced. Colours such as Navy, Dark red, sage greens, tans & browns & Beiges are always complimentary. Avoid clothing with large or bold logos that detract from your Childs face, super bright colours also can create colour casts on your child’s skin making colour matching quite tricky for printing.
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During colder months, it is reasonable to expect children to be outside wearing a jacket. As we always shoot a variety of indoor and outdoor photographs, there is likelihood that your child will be photographed in their jacket whilst outside, unless it is mild enough to remove it temporarily.
Similarly, centre guidelines require that hats are worn during Term 3 & Term 4, hats may be removed temporarily for photo’s and if so, we’ll do our best to smooth out ‘hat hair’ beforehand too.
During warmer months when sunblock is a requirement, we coordinate with the centre as best we can to photograph children before any sun screen is applied. Where this is not possible, we do our best to ensure the suncream is given time to ‘sink in’ before we photograph your child to reduce the likelihood of shiny skin. Note however, that unfortunately, zinc based creams can lead to the skin looking purple or blue under flash or in bright natural light which is very hard to avoid.
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Let’s talk reality, kids are hard to keep clean & tidy, whether it’s painting wars, snotty noses, scabs on ouchies, or saving breakfast on the cheek for a midmorning snack. We do our best to photograph your children looking their best, but that doesn’t always mean their happiest and we can tell you, they are not always happiest after a good wipe down, so we prioritise smiles!
We do however, offer retouching on any photograph to either remove something you find unsightly for $15 per photograph.
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We stick to a schedule arriving at the centre most days before 9am, we work through the rooms starting with the babies and working our way up through the ages. We attempt to finish in the kinder room right before lunch time, otherwise we hang around until just after lunch. Before we leave, we usually pop back into the baby room to catch any little ones who may have been sleeping or grumpy in the morning.
Late arrivals: If your child has not arrived by 10am, we cannot guarantee that they will be photographed if we have already left the room they are in.
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We like to break tradition, but we also do offer group photo’s for centres that like to stick to tradition.
The logistics in ensuring that a group photo is taken everyday is not always practical and inevitably someone always misses out.
Therefore, we prefer offering composite group photo’s as this also helps reduce the feeling of being left out by the children who have not registered, as they will also be asked to sit out of the group shot.
Group composite shots are only offered to the Kinder Graduates at each centre.
In our years of experience, parents tend not to purchase group photo’s for younger children and instead opt for the ‘special friends’ portrait.
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We understand that sometimes children are unwell or on holiday during photo week. We do have a full schedule, however, if the stars align and give is a day to catch up, then return visits for catch ups require pre-purchased purchases ahead of attendance.
During Photo Week
After Photo week